RETURN AND REFUND POLICY

This Return and Refund Policy applies to all purchases made from AdoPiSoft, a brand of Flarego Technologies Corp., through www.adopisoft.com and our official sales channels. Please read it together with our Terms and Conditions.

Nothing in this policy limits your rights under the Consumer Act of the Philippines (RA 7394) or any other applicable law.

1. SOFTWARE LICENSES AND SUBSCRIPTIONS

Our software licenses, subscriptions and in-system credits are digital products that are delivered and activated immediately after payment is confirmed.

• You may request a refund within seven (7) days from the date of purchase if the license or subscription was not delivered or activated, if you were charged more than once for the same order, or if the product is materially defective and our support team is unable to make it work as described.

• A license that has already been activated and used on a machine is generally non-refundable, because it cannot be returned or resold once bound to a device.

• Recurring subscriptions may be cancelled at any time and will remain active until the end of the billing period already paid for. Cancelling stops future billing; it does not automatically refund the current period.

• If a subscription renews after you have cancelled, or renews because of our error, the renewal charge is fully refundable when reported within thirty (30) days of the charge.

• Loaded in-system credits that have already been consumed are non-refundable. Unused credits may be refunded at our discretion, less any transaction fees charged by the payment provider.

2. HARDWARE, KITS AND MACHINES

Physical items purchased from us may be returned within seven (7) days from the date you receive them if the item is defective, damaged in transit, incomplete, or not the item you ordered.

• The item must be returned complete, with its accessories, freebies, manuals and original packaging.

• Please keep your proof of purchase (official receipt, order number or payment confirmation) and, where possible, an unboxing photo or video. This greatly speeds up the evaluation.

• Return shipping for a valid defective or wrong-item claim is shouldered by us. Returns for change-of-mind, where accepted, are shouldered by the buyer.

• We cannot accept returns for damage caused by misuse, unauthorized repair or modification, power surges, water exposure, or normal wear and tear.

3. HOW TO REQUEST A REFUND

Send your request through any of the channels below and include:

• your name and registered account email;

• the order number, transaction reference or license key;

• the date and amount of the payment; and

• a short description of the problem, with screenshots or photos if available.

• Business Address: Unit 5&7 GA Complex II, Juan Luna St. Poblacion, Danao City, Cebu, Philippines

• Email: [email protected]

• Phone: +63 910 493 5677

• Chat Support: Facebook Messenger

• Support Hours: Monday to Saturday, 8:00 AM to 5:00 PM (PHT)

4. PROCESSING TIME

• We acknowledge every refund request within two (2) business days.

• We evaluate and inform you of our decision within seven (7) business days from receipt of the complete information and, for hardware, from receipt of the returned item.

• Approved refunds are released within seven (7) to fifteen (15) business days and are returned through the same payment method used for the purchase. Card and e-wallet refunds may take additional banking days to appear on your statement, depending on your bank or provider.

5. IF YOUR REQUEST IS DECLINED

If we decline a refund, we will explain why in writing. You may ask us to review that decision through our Dispute Resolution process.

6. CHANGES TO THIS POLICY

We may update this policy from time to time. The version published on this page at the time of your purchase is the one that applies to that purchase.