DISPUTE RESOLUTION

AdoPiSoft, a brand of Flarego Technologies Corp., is committed to resolving every complaint fairly and quickly. This page explains how to raise a dispute about a payment, a subscription, a product or our service, and what you can expect from us.

1. TALK TO US FIRST

Most issues, including duplicate charges, failed activations and unexpected renewals, are resolved on the same day by our support team. Please contact us before filing a chargeback with your bank or card issuer, so we can correct the problem directly.

• Business Address: Unit 5&7 GA Complex II, Juan Luna St. Poblacion, Danao City, Cebu, Philippines

• Email: [email protected]

• Phone: +63 910 493 5677

• Chat Support: Facebook Messenger

• Support Hours: Monday to Saturday, 8:00 AM to 5:00 PM (PHT)

2. FILING A FORMAL DISPUTE

If your concern was not resolved by support, you may escalate it by emailing [email protected] with the subject "Formal Dispute". Please include:

• your name, registered account email and contact number;

• the order number, transaction reference or license key involved;

• the date and amount of the disputed payment;

• a clear description of the issue and what outcome you are asking for; and

• any supporting documents, screenshots, receipts or previous correspondence.

3. HOW WE HANDLE IT

• Acknowledgement — we confirm receipt of your dispute within two (2) business days.

• Investigation — a manager who was not involved in the original transaction reviews the account records, payment logs and support history. We may ask you for more information.

• Resolution — we send you a written decision within fifteen (15) business days from the date we receive your complete dispute. If the matter is complex and needs more time, we will tell you why and give you a new target date.

• Remedies — where your claim is valid, we may issue a refund under our Return and Refund Policy, replace or reissue the product, credit your account, or correct the billing error.

4. PAYMENT AND CARD DISPUTES

Payments on this website are processed by licensed third-party payment providers. If your dispute concerns a card or e-wallet transaction, you may also contact your bank or card issuer. Where a chargeback is filed, we will cooperate fully with the payment provider and the issuing bank, and will supply the transaction records, delivery or activation logs and correspondence needed to resolve the case.

5. IF WE CANNOT AGREE

If we are still unable to reach an agreement, both parties shall first attempt to settle the matter amicably through good-faith negotiation or mediation. Any dispute that remains unresolved shall be governed by the laws of the Republic of the Philippines and submitted to the exclusive jurisdiction of the proper courts of Danao City, Cebu, without prejudice to any remedy available to you before the Department of Trade and Industry (DTI) or other government agency with jurisdiction over the matter.

6. BUSINESS INFORMATION

• Registered Business Name: Flarego Technologies Corp. (operating the AdoPiSoft brand)

• SEC Registration No.: 2021110032446-11

• BIR Registration Serial Number (RSN): 080RC20250000008844

• BIR Revenue District Office (RDO): 25

• Registered Business Address: Unit 5&7 GA Complex II, Juan Luna St. Poblacion, Danao City, Cebu, Philippines